Review of Nom Nom Now / NomNomNow Fresh Pet Food / Cat Food / Dog Food

    Buyer Beware!



Pet lovers want the best for their furry family, and Nom Nom Now / NomNomNow trades on this sentiment. I can't tell you anything about the quality of their product, as my cat would not touch it, despite various subterfuges.

However, I have a lot to say about the ethics of their business practices.

If you're considering signing up with Nom Nom Now / NomNomNow, please be warned that they make it difficult to cancel. I signed up to try to help my aging cat with some health issues, but he wouldn't eat it. I tried to cancel through my online account management, but it's not possible. Instead, I canceled the upcoming three months' shipment. Then the holidays happened, and I forgot that I hadn't officially canceled my account. When the three months passed, they started up shipping again, without any emails to notify me that this was going to happen. Fortunately, I noticed the pending charge on my credit card the day they posted it, THREE DAYS BEFORE THEY SHIPPED IT, and I sent an email and left a voicemail asking them to cancel it. The next day, I called during business hours and spoke with a representative who said that it was not possible to cancel the order, even though they had not yet shipped it. They said they had already sourced the food for this order. I begged them not to ship this to me, as I simply cannot use it, and I already have 21 pouches in my freezer from three months ago. I said that I was willing to pay a penalty for not canceling the order sooner. They went ahead and mailed the shipment anyway. So, in addition to the original $46.14, they have now charged me an additional $98.12 for this second order, which they padded with some extra "emergency" rations. And, yes, they sent me the shipment of fresh cat food despite my imploring them not to. What am I supposed to do with this? I'm trying to get rid of it on Freecycle so it doesn't go to waste, but they should never have sent me a product I told them I couldn't use. In considering their policies, and the fact that it is not possible to cancel through online management, I am guessing that it is part of their business plan to make it difficult to cancel. This seems totally unethical to me. Be warned that if you sign up with them, you will need to go above and beyond in order to cancel.

In short, I recommend avoiding Nom Nom Now / NomNomNow.